FAQs
FAQs
What is Luxoro and how does it help collectors?
Luxoro is an AI-powered watch discovery platform that connects collectors with verified traders and brands. It tracks new watch listings, catalog updates, and price drops worldwide, then alerts collectors when items match their personal preferences — from brand and style to movement and materials.
Luxoro does not operate as a traditional store with its own inventory. Instead, we aggregate market data and partner inventories in one place and provide a structured way to discover and purchase verified pieces.
Luxoro is a discovery and acquisition platform for luxury watches and other real assets. We help collectors and investors track the market, identify attractive opportunities, and access watches offered by trusted professional dealers.
How does Luxoro personalize watch recommendations?
Collectors set up a “watch radar” by defining what they like across 7 categories:
- Gender & Style Identity
- Watch Type & Background
- Movement & Functions
- Materials & Case Design
- Additional Parameters (e.g., dial details)
- Signature Styles (e.g., Skeleton, Panda)
- Use Cases (e.g., diving, military, space)
AI algorithms use these preferences to match only relevant watches — no spam or irrelevant alerts.
Do I need to browse listings manually?
No. Luxoro’s system continuously monitors verified sellers’ listings. When a match appears, collectors get instant alerts with links to the original seller’s page to view or purchase directly.
Does Luxoro sell watches directly?
Luxoro works under two models, depending on the item:
- Partner sale: the watch is sold and fulfilled directly by one of our authorized partner dealers
- Resale via Luxoro: Luxoro acts as an authorized reseller under a commercial agreement with the partner
For every watch offered for purchase, the selling party is clearly indicated before checkout.
What types of watches can I discover?
You can find everything from iconic models and limited editions to vintage, sport, business, and avant-garde designs. Luxoro works with trusted global partners, ensuring that every alert comes from verified and high-intent sellers.
Where do the watches and prices come from?
Luxoro monitors selected professional marketplaces and dealer inventories to analyze availability and pricing across the market.
Prices shown on Luxoro are sourced directly from our partners’ current offers.
Luxoro does not list private sellers and does not accept user-submitted listings.
The presence of thousands of watch models reflects market coverage, not physical stock held by Luxoro.
Is there any cost for collectors?
Collectors typically join Luxoro’s platform as subscribers, gaining access to personalized alerts and premium discovery features. The service is designed to save time, avoid noise, and ensure that collectors only see watches that match their exact interests and intent to buy.
How do I start using Luxoro as a collector?
Simply set up your subscription on our website. You’ll be guided through a quick setup to define your watch radar. Once active, you’ll begin receiving alerts for watches that fit your taste and budget — turning discovery into instant connection with top sellers.
Who is responsible for delivery, authenticity, and warranties?
All watches available for purchase originate from established professional dealers.
- The selling party (partner or Luxoro as reseller) is responsible for authenticity
- Warranty and condition details are disclosed on the product page
- Shipping, insurance, and delivery terms depend on the seller and destination
Luxoro does not obscure the origin or responsibility for any product.
How do payments work?
Depending on the item, you may:
- Pay directly to the partner on their website
- Pay through Luxoro, where Luxoro processes the payment and coordinates fulfillment with the partner
The available payment method and payment recipient are always shown before you confirm your order.
What are the return and refund conditions?
Return and refund terms depend on the selling party and are disclosed before purchase.
- When buying directly from a partner, their return policy applies
- When buying through Luxoro, the applicable return terms are clearly stated during checkout
Luxoro does not sell items with undefined or hidden return conditions.
Who is the contractual seller when I buy a watch??
The contractual seller depends on the transaction model shown before checkout:
- In direct partner sales, the partner dealer is the seller
- In resale via Luxoro, Luxoro is the seller
The selling party is always disclosed before payment confirmation.
Who receives my payment?
- For partner sales, payment is made directly to the partner
- For Luxoro resale transactions, payment is made to Luxoro
The payment recipient is clearly displayed before you confirm your order.
Is Luxoro holding physical inventory?
Luxoro does not maintain permanent stock.
Watches offered for sale are supplied by professional partners and are sold either directly by them or via Luxoro under an authorized resale agreement.
What happens if a transaction is canceled or cannot be fulfilled?
If a transaction cannot be completed:
- Payments made through Luxoro are refunded according to Luxoro’s return policy
- Payments made directly to partners are refunded under the partner’s policy
The applicable refund mechanism is disclosed before purchase.
Does Luxoro provide investment or financial advice?
No. Luxoro provides market data, discovery tools, and access to professional sellers.
All purchase decisions are made independently by the client.
Is Luxoro a marketplace or a seller?
Luxoro operates as a hybrid platform with clearly defined roles:
- In direct partner sales, Luxoro acts as a discovery and referral platform, and the partner dealer is the seller.
- In resale via Luxoro, Luxoro acts as an authorized reseller and becomes the contractual seller.
The applicable model and seller are always shown before checkout.
How does Luxoro protect my personal and payment data?
Luxoro applies industry-standard security practices to protect client data.
- Payments processed through Luxoro use PCI-DSS–compliant third-party payment providers
- Luxoro does not store raw payment card data
- Personal data is processed only for service delivery, transaction handling, and customer support
- Access to client data is limited to authorized personnel and service providers
Luxoro processes personal data in accordance with applicable data protection laws and its Privacy Policy.
Does Luxoro sell or share my personal data?
No. Luxoro does not sell client data.
Client information is used strictly to operate the platform, provide alerts, process transactions where applicable, and offer customer support. Data is not shared with third parties except where required to complete a transaction or provide essential services (such as payment processing or shipping).
Who is responsible for payment security?
Payment security depends on the transaction model:
- For partner sales, payment security and data handling are governed by the partner’s payment infrastructure
- For resale via Luxoro, Luxoro ensures payment processing through secure, compliant payment providers
In all cases, the payment recipient and responsible party are disclosed before order confirmation.
Does Luxoro hold or manage client funds for partner sales?
No.
In direct partner sales, payments are made directly to the partner, and Luxoro does not receive, hold, or intermediate client funds. Luxoro only receives a commission for referral services where applicable.
Who operates Luxoro as a business?
Luxoro.ae is operated by Quantum Market Hub LLC, a limited liability company incorporated in the United States.
Registered address:
8 The Green, Suite R
Dover, DE 19901
United States
Quantum Market Hub LLC is responsible for operating the platform, providing discovery and transactional services, and entering into commercial agreements with authorized partners.