Privacy Policy

Company: Quantum Market Hub FZCO, Dubai, UAE
 Last Updated: September 29, 2025

1. Introduction

Quantum Market Hub FZCO (“Company,” “we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, including the purchase, storage, and resale of precious metals.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide our services and comply with legal obligations. This may include:

  • Basic identification data: full name, date of birth, nationality, country of residence.
  • Contact details: email address, phone number.
  • KYC/AML documents (when required): government-issued ID, proof of address, source of funds documentation.
  • Transaction data: purchase orders, storage records, buyback/resale requests.
  • Technical data: IP address, browser type, device information (for security and fraud prevention).

3. How We Use Your Information

We use your information to:

  • Facilitate the purchase, storage, and resale of precious metals.
  • Maintain accurate records of your holdings in allocated storage.
  • Comply with anti-money laundering (AML) and sanctions screening obligations.
  • Communicate with you about your transactions, account, and services.
  • Improve and secure our website and services.
  • Fulfill legal or regulatory requirements.

We do not sell, rent, or trade your personal data.

 

4. Legal Basis for Processing

We process personal data based on:

  • Contract performance: to deliver the services you request.
  • Legal obligations: AML/KYC, record-keeping, sanctions compliance.
  • Legitimate interests: fraud prevention, service improvement, customer communications.
  • Consent: where required (e.g., marketing communications).

5. Sharing of Data

We may share your information with:

  • Vault and logistics partners (to store or deliver your metals).
  • Regulatory or government authorities (if legally required).
  • Service providers (IT, payment processing, ID verification) under confidentiality agreements.

We do not share data with third parties for advertising purposes.

6. Data Storage & Retention

  • Data is stored securely using industry-standard protections.
  • We retain customer and transaction records for at least 5 years after the end of the business relationship, in line with AML regulations.
  • After the retention period, data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction (e.g., GDPR in the EU, CCPA in California), you may have rights to:

  • Access the data we hold about you.
  • Request corrections to inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).
  • Restrict or object to certain processing.
  • Withdraw consent for marketing at any time.

Requests can be sent to: info@luxoro.ae

8. Cookies & Tracking

Our website may use cookies or similar technologies to:

  • Enable secure logins.
  • Improve website performance.
  • Analyze traffic for service improvement.

You can control cookies in your browser settings.

9. International Transfers

Because we operate globally, your data may be transferred outside your home country (e.g., to the USA or vault jurisdictions). We ensure such transfers comply with applicable data protection laws and include appropriate safeguards.

10. Security

We apply technical and organizational measures to protect your data, including encryption, secure access controls, and regular monitoring. However, no system is fully secure, and we cannot guarantee absolute security.

11. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Last Updated” date. Continued use of our services means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

📧 info@luxoro.ae