User Agreement

Last updated: September 25, 2025

These Terms of Service (“Terms”) govern the relationship between Quantum Market Hub FZCO, a company established under the laws of the UAE (“Company”, “we”, “our”) and any individual or legal entity (“Client”, “you”) purchasing precious metals and related services through our platform. By making a purchase, you agree to these Terms.

1. Nature of Services

1.1. The Company acts as a purchase and logistics facilitator. We cooperate with licensed sellers and secure vaults worldwide to provide Clients with access to the purchase, storage, and resale of precious metals.
 1.2. The Company does not provide investment advice. We do not recommend metals as an investment, guarantee profits, or make representations about future performance.

2. Purchase of Precious Metals

2.1. When you place an order, you authorize the Company to purchase the specified quantity of precious metals on your behalf through one of our partner vaults.
 2.2. Title to the purchased precious metals passes to you at the time the order is confirmed and allocated in storage.
 2.3. Allocation is in the form of allocated storage: your holdings are identified and recorded separately from other holdings.

3. Storage

3.1. All purchased precious metals are stored in one of our partner vaults, located in jurisdictions available on our platform.
 3.2. Storage fees are published on our website and calculated at the time of purchase and storage contract creation. These fees may vary depending on the vault location and the amount of gold held.
 3.3. Fees are payable as specified in the storage contract.

4. Withdrawals

4.1. You may request to physically collect your allocated metals at the selected vault, subject to the vault’s rules and procedures.
 4.2. Collection must be arranged in advance, and you are responsible for any travel or related costs.

5. Resale / Buyback

5.1. You may request that we repurchase your stored metals. Repurchase is at the prevailing market price offered by the Company at the time of resale.
 5.2. The Company is not obligated to buy back metals outside of this framework, except as specified in the Test Purchase Promotion (see Section 6).

6. Test Purchase Promotion (Introductory Offer)

6.1. As a promotional offer, new Clients may purchase up to 1 gram of gold with the following terms:

  • Free storage for 30 days.
  • One-time buyback option at the same purchase price if requested within 30 days of purchase.
     6.2. This promotion is strictly limited to one use per Client. Multiple accounts or attempts to use the promotion more than once are prohibited.
     6.3. After 30 days, the promotional terms expire automatically. The gold remains in allocated storage, and standard storage fees and buyback rules apply.
     6.4. This promotion is provided as a marketing and introductory program. It is not an investment product, savings account, or guarantee of returns.

7. Client Responsibilities

7.1. You represent and warrant that:

  • You are not subject to sanctions or restrictions under U.S., EU, UN, or other applicable law.
  • You provide accurate identification and comply with all KYC/AML requirements.
  • You are purchasing for your own account and not as an intermediary for undisclosed third parties.

8. Fees and Payments

8.1. All purchases and storage fees are payable to the Company.
 8.2. Payments may be made by bank transfer, card, cryptocurrency, or other methods we accept.
 8.3. Refunds are only available under the Test Purchase Promotion or as otherwise required by law.

9. Risk Disclosures

9.1. Precious metals are volatile commodities. Prices may rise or fall significantly.
 9.2. Your holdings are subject to risks including theft, fraud, insolvency of third-party service providers, changes in regulation, and force majeure events.
 9.3. The Company ensures that all metals are insured during storage, subject to the insurance limits of the vault provider.

10. No Investment Advice

10.1. The Company does not provide financial or investment advice.
 10.2. Nothing in these Terms, or in any of our communications, shall be construed as investment advice, investment solicitation, or a guarantee of financial performance.

11. Liability

11.1. The Company’s liability is limited to the replacement or repayment value of metals actually held in storage on your behalf.
 11.2. The Company is not liable for indirect, consequential, or speculative damages, including loss of profit.

12. Compliance & AML

12.1. We may refuse or cancel a transaction if it appears suspicious or violates AML/CTF obligations.
 12.2. We may require you to provide identification documents, proof of address, and/or source of funds information.

13. Governing Law & Dispute Resolution

13.1. These Terms are governed by the laws of the UAE.

13.2. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration in Dubai, United Arab Emirates, under the rules of the Dubai International Arbitration Centre (DIAC), which rules are deemed to be incorporated by reference into this clause.

13.3. The seat of arbitration shall be Dubai, the language of the arbitration shall be English, and the arbitration award shall be final and binding on both parties.

14. Amendments

14.1. The Company may amend these Terms by publishing an updated version on its website.
14.2. Changes shall not affect rights already acquired under prior transactions.