User Agreement (Terms & Conditions)

Last updated: September 25, 2025

These Terms & Conditions (“Terms”) govern the relationship between Quantum Market Hub LLC, 8 The Green, Suite R, Dover, DE 19901, United States (“Company”, “Luxoro”, “we”, “our”, or “us”) and any individual or legal entity (“Client”, “you”, or “your”) using the Luxoro platform or purchasing products through it.

By accessing the platform, creating an account, subscribing to services, or completing a purchase, you agree to be bound by these Terms.

1. Nature of Services

1.1 Platform Role

Luxoro operates a digital discovery and acquisition platform for luxury and real assets (“Products”), including but not limited to watches, jewelry, precious metals, and collectibles.

Luxoro operates under a hybrid commercial model, which may include:

  • Market monitoring and discovery services
  • Direct partner sales (affiliate or referral-based)
  • Authorized resale of products under commercial agreements

Luxoro does not operate as a traditional retail store with permanent inventory.

1.2 Separation of Services

Luxoro provides both:

  • Non-transactional services (market monitoring, alerts, analytics, subscriptions), and
  • Transactional services (facilitating or executing sales of Products)

These services are contractually and functionally distinct.

1.3 No Investment Advice

Luxoro does not provide investment, legal, or financial advice.
Nothing on the platform constitutes a recommendation, solicitation, or guarantee of financial performance.

2. Product Sale Models

Each Product offered for purchase on Luxoro is sold under one of the following models, which is clearly disclosed before checkout.

2.1 Direct Partner Sale

  • The Product is sold and fulfilled directly by an authorized partner
  • Payment is made directly to the partner
  • The partner is the contractual seller and is solely responsible for:
    • Product authenticity
    • Product condition
    • Warranty terms
    • Shipping, insurance, and delivery
    • Returns, refunds, and after-sales obligations

Luxoro may receive an affiliate or referral commission for facilitating the transaction.

2.2 Resale via Luxoro (Authorized Reseller)

  • Luxoro acts as an authorized reseller under a commercial agreement
  • Payment is made to Luxoro
  • Luxoro is the contractual seller to the Client
  • Luxoro coordinates fulfillment with the supplying partner
  • Applicable return and refund conditions are disclosed before checkout

3. Product Information & Availability

3.1 Product listings may include:

  • Market monitoring information
  • Indicative price ranges
  • Partner-supplied offers

3.2 Market data does not constitute an offer to sell unless explicitly stated.

3.3 Product availability is subject to change and is not guaranteed until order confirmation.

4. Payments

4.1 The payment recipient is disclosed prior to order confirmation and depends on the applicable sale model.

4.2 Accepted payment methods may include:

  • Bank transfer
  • Card payments
  • Cryptocurrency

Other methods as made available on the platform

4.3 Luxoro does not store card details and uses regulated third-party payment service providers.

5. Fulfillment, Shipping & Delivery

5.1 Products are supplied by professional partners.

5.2 Shipping terms, insurance coverage, customs obligations, and delivery timelines depend on:

  • The selling party
  • The destination
  • Applicable laws and carrier policies

5.3 Risk of loss transfers according to the applicable seller’s terms and disclosed conditions.

6. Returns, Refunds & Cancellations

6.1 Return and refund policies depend on the selling party and are disclosed before purchase.

6.2 For direct partner sales, the partner’s return policy applies.

6.3 For resale via Luxoro, Luxoro’s stated return policy applies.

6.4 Refunds are not available for:

  • Subscription services already rendered
  • Market monitoring or alert services
  • Products marked as final sale, where disclosed

6.5 Luxoro does not offer open-ended buyback guarantees unless explicitly stated in writing.

7. Subscriptions & Non-Transactional Services

7.1 Luxoro may offer paid or free subscriptions for market monitoring and alerts.

7.2 Subscriptions provide access to data and notifications only and do not include product ownership or reservation rights.

7.3 Subscription fees are non-refundable unless required by applicable law.

8. Client Representations & Responsibilities

You represent and warrant that:

  • You are legally permitted to use the platform and enter into contracts
  • You are not subject to sanctions or trade restrictions
  • You comply with all applicable AML, KYC, and CTF requirements
  • You are acting for your own account unless explicitly disclosed and approved

Luxoro may suspend or terminate access if these representations are breached.

9. Compliance, KYC & AML

9.1 Luxoro may require identity verification, source-of-funds documentation, or additional information.

9.2 Luxoro reserves the right to refuse, suspend, or cancel transactions that:

  • Appear suspicious
  • Violate applicable laws
  • Fail compliance checks

10. Risk Disclosure

10.1 Products offered on Luxoro may be subject to:

  • Market price volatility
  • Liquidity risk
  • Regulatory changes
  • Counterparty and logistics risk

10.2 Luxoro does not guarantee:

  • Future resale value
  • Availability of buyback options
  • Price stability

11. Limitation of Liability

11.1 Luxoro’s liability is limited to the amount paid by the Client for the specific transaction giving rise to the claim.

11.2 Luxoro is not liable for:

  • Indirect or consequential damages
  • Loss of profit or opportunity
  • Partner failures outside Luxoro’s resale obligations

12. Intellectual Property

All platform content, software, and branding are owned by Luxoro or its licensors.
Unauthorized use is prohibited.

13. Governing Law & Dispute Resolution

13.1 These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

13.2 Any dispute arising out of or relating to these Terms shall be resolved exclusively by:

  • State or federal courts located in Delaware
  • You consent to personal jurisdiction and venue in such courts.

14. Amendments

14.1 Luxoro may update these Terms by publishing a revised version on the website.

14.2 Changes do not affect rights and obligations arising from completed transactions.

15. Contact Information

Quantum Market Hub LLC
8 The Green, Suite R
Dover, DE 19901
United States