Managing Your Order

Managing Your Order & After-Sales Support

From the moment you place an order to long after you receive your watch, we're here to make the experience smooth, secure, and stress-free.

1. Tracking Your Order

  • Real-time updates – After confirming your order, you'll receive email notifications at every stage:
    • Order confirmed
    • Payment received
    • Item dispatched / ready for collection / stored in vault
    • Delivery or collection completed
  • Track online – Log into your account anytime to see the latest order status.

2. Changing or Updating Your Order

  • If you need to update your delivery address, collection time, or storage option, simply contact our support team.
  • Changes can be made until the item is dispatched or scheduled for collection.

3. Returns & Refunds

  • Returns are accepted according to our return and refund policy.
  • If eligible, you can request a return before shipment or collection.
  • Refunds are processed securely to your original payment method.

4. After-Sales Support & Services

Our relationship doesn't end with delivery. We provide:

  • Warranty support – Assistance with warranty claims and servicing.
  • Maintenance advice – Guidance on cleaning, storage, and long-term care.
  • Resale & trade-in options – Help if you'd like to upgrade or sell your watch later.

5. Contacting Support

  • Email & phone support – Get direct assistance from our customer care team.
  • Priority service – Clients with stored watches or frequent purchases receive priority handling.
  • Dedicated experts – Our team is trained in luxury watch servicing, logistics, and authentication.

Confidence Beyond Purchase

When you buy from us, you're not just getting a watch — you're gaining a trusted partner who will support you every step of the way.